KapTrans

Policy Details

1. Booking and Reservations:

   - Tickets can be booked through our website or designated ticketing channels.

   - Reservations are recommended to secure your seat, especially during peak travel seasons.

   - It is important to provide accurate passenger details, including names and contact information, at the time of booking.


2. Ticket Validity:

   - Tickets are valid only for the specific date, time, and route mentioned on the ticket.

   - Unused tickets are non-transferable and cannot be used for travel on a different date or route without prior modifications.


3. Modification and Cancellation:

   - If you need to modify your travel date, time, or route, please contact our customer support team at least 24 hours before the scheduled departure.

   - Modifications are subject to availability and may incur a fee, depending on the fare rules and ticket type.

   - Cancellations must be requested within the specified time frame mentioned in the ticket policies.

   - Refunds for cancellations are subject to the applicable refund policy and may incur cancellation fees.


4. Ticket Presentation:

   - Passengers must present a valid ticket, either in print or digital format, at the time of boarding.

   - Failure to present a valid ticket may result in denied boarding or the need to purchase a new ticket, subject to seat availability.


5. Lost or Stolen Tickets:

   - In case of lost or stolen tickets, please contact our customer support team as soon as possible.

   - We may require additional verification to assist with ticket reissuance or provide alternative solutions.


6. Boarding and Seat Allocation:

   - Boarding gates and instructions will be provided on the ticket or communicated through our official communication channels.

   - Seat allocation is based on availability and assigned on a first-come, first-served basis unless otherwise specified.

   - We make every effort to accommodate seating preferences, but specific seat requests are not guaranteed.


7. Fare Rules and Restrictions:

   - Each ticket type may have specific fare rules, including restrictions on changes, cancellations, and refunds.

   - It is important to review the fare rules and restrictions associated with your ticket before making a purchase.


Please note that the above ticket policies serve as general guidelines. Specific ticket policies and terms may vary based on the ticket type, destination, and any additional services or promotions offered. It is advisable to carefully read and understand the ticket policies associated with your booking to ensure a smooth and satisfactory travel experience.

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