Frequently Asked Questions

Find answers to common queries about our services and policies

How do I book a ticket with Kap Transport?

To book a ticket with Kap Transport, simply visit our website and follow these steps: Select your departure and destination points. Choose the date and time of travel. Enter the number of passengers and any additional details. Proceed to the payment page to complete your booking. You will receive a confirmation email with your ticket details.

Can I modify or cancel my booking?

Yes, we understand that plans may change. If you need to modify or cancel your booking, please follow these guidelines: Modifications: If you need to change your travel date, time, or other details, contact our customer support team at least 24 hours before the scheduled departure. We will assist you in making the necessary changes, subject to availability. Cancellations: If you wish to cancel your booking, please notify us as early as possible. Cancellation fees may apply, and the refund amount will depend on the cancellation policy associated with your booking. Contact our customer support team for further assistance.

What safety measures do you have in place?

Your safety is our top priority. We have implemented several safety measures, including: Regular maintenance checks of our buses to ensure they are in optimal condition. Thorough background checks and training for our drivers to ensure their professionalism and adherence to safety standards. Compliance with local and national safety regulations. Monitoring of travel routes and maintaining communication with drivers to address any issues promptly. Continuous evaluation and improvement of our safety protocols based on feedback and industry best practices.

What are the payment options available?

We offer a variety of payment options to make it convenient for you. You can pay for your tickets using Mobile Money, Cryptocurrencies, credit or debit cards, online payment platforms PayStack on delivery if available in your area. Please note that full payment is usually required at the time of booking.

How can I check bus schedules and routes?

To check bus schedules and routes, simply visit the "Bus Schedules" section on our website. You can search for specific routes or browse through the available options. The schedules will provide information on departure times, pickup/drop-off locations, and estimated travel durations. If you have any specific queries or need assistance in planning your travel, feel free to reach out to our customer support team.

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